RELIABLE GCX-SCR TEST SIMULATOR - EXAM GCX-SCR ONLINE

Reliable GCX-SCR Test Simulator - Exam GCX-SCR Online

Reliable GCX-SCR Test Simulator - Exam GCX-SCR Online

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Tags: Reliable GCX-SCR Test Simulator, Exam GCX-SCR Online, Study GCX-SCR Center, GCX-SCR Exam Simulator Fee, Latest Braindumps GCX-SCR Ppt

For candidates who prefer a more flexible and convenient option, Genesys provides the GCX-SCR PDF file, which can be easily printed and studied at any time. The PDF file contains the latest real Genesys Cloud CX: Scripting Certification (GCX-SCR) questions, and GCX-SCR ensures that the file is regularly updated to keep up with any changes in the exam's content.

Genesys GCX-SCR Exam Syllabus Topics:

TopicDetails
Topic 1
  • Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 2
  • Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 3
  • Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 4
  • Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 5
  • Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.

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Genesys GCX-SCR certification can guarantee you have good job prospects, because Genesys certification GCX-SCR exam is a difficult test of IT knowledge, passing Genesys Certification GCX-SCR Exam proves that your IT expertise a strong and you can be qualified for a good job.

Genesys Cloud CX: Scripting Certification Sample Questions (Q13-Q18):

NEW QUESTION # 13
Select the categories of Prompts in Architect. (Choose two.)

  • A. Menu
  • B. User
  • C. System
  • D. Data

Answer: B,C

Explanation:
In Genesys Cloud CX Architect, prompts are categorized into several types. The most relevant categories in this context are:
* User Prompts: These are custom prompts created by users for specific needs. They are typically used for custom messages or instructions that are not covered by the standard system prompts.
* System Prompts: These are built-in prompts provided by Genesys Cloud CX that handle common interactions and system messages. They cover a wide range of standard functionalities like greetings, error messages, and menu navigation prompts.
These two categories are fundamental for managing and customizing how audio prompts are used within the Genesys Cloud CX platform.
References:
* Genesys Cloud CX Architect Documentation.


NEW QUESTION # 14
Which data type is not supported in the scripter interface?

  • A. Char
  • B. Boolean
  • C. String
  • D. Number

Answer: A

Explanation:
To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.
* Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.
* Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.
These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user's input.
References:
* Genesys Cloud CX Scripting Components Documentation.


NEW QUESTION # 15
Select the correct tab to add multiple pages to your script.

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: B

Explanation:
To add multiple pages to your script in Genesys Cloud CX, you would use the tab indicated as number 3 in the provided image. This tab provides access to the components and functionalities needed to manage and navigate between different pages within a script.
This is essential for creating scripts with complex flows that require the user or agent to navigate through multiple stages or sections within a single interaction.
References:
* Genesys Cloud CX Scripting Documentation.


NEW QUESTION # 16
In Genesys Cloud, what features or aspects classify scripts? (Choose three.)

  • A. Creation of interaction-specific script templates
  • B. Integration of text and graphics
  • C. Utilization of visual controls
  • D. Classification based on interaction route
  • E. Labels based on interaction type

Answer: B,C,E

Explanation:
Scripts in Genesys Cloud CX are classified by several features that enhance their usability and flexibility:
* A. Labels based on interaction type: Scripts can be categorized and labeled according to the interaction type (e.g., voice, chat, email), making it easier to identify and manage them.
* C. Utilization of visual controls: Genesys Cloud CX allows the use of various visual controls (buttons, inputs, checkboxes) to enhance user interaction within scripts, enabling agents to interact seamlessly.
* D. Integration of text and graphics: Scripts can integrate both text and graphical elements, allowing for a richer, more interactive experience for agents and customers alike. This can include images, links, and dynamic content.
Options B and E are not core classifications for Genesys Cloud CX scripts.


NEW QUESTION # 17
Once you set the page name in the script, you cannot change it later.

  • A. True
  • B. False

Answer: B

Explanation:
In Genesys Cloud CX, once you set the page name in a script, you can change it later if needed. The platform allows for flexibility in managing and editing scripts, including renaming pages to better reflect their content or purpose as the script evolves.
References:
* Genesys Cloud CX Scripting Documentation.


NEW QUESTION # 18
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